Member Services Manager
333 Westchester Ave, Suite S202, White Plains, NY, United States, 10604
The American Booksellers Association seeks an outgoing, creative thinker who loves books, bookstores, people and technology. The Member Services Manager will encourage membership growth, satisfaction, retention, and success. The position reports to the Membership and Marketing Officer. Salary is commensurate with experience.
Responsibilities to include, but not be limited to, the following
- Manage a portfolio of member accounts and build strong relationships with members by providing excellent customer service proactively, thoroughly, and responsively to specific needs.
- Oversee the collection and updating of membership information in order to maintain accuracy and timeliness of data including, but not limited to event registration, program participation, store and individual biographic details.
- Inform members of ABA programs, services, and initiatives through ongoing membership communications;
- Attend trade shows, forums, and conferences as point-of-contact person for ABA members.
The ideal candidate will have a bachelor’s degree and experience working in a non-for-profit or equivalent membership organization. Independent bookstores experience a big plus. Must have knowledge of CiviCRM and Drupal or similar CRM and database programs, Excel, and Word. The candidate must possess excellent organizational skills, the ability to work with members, be a team player, possess a professional attitude, have an interest in technology, and possess good verbal and written communication skills.
How to Apply:
Email resume and cover letter, addressed to the Membership and Marketing Officer at email@example.com, with “Member Services Manager” in the subject line. No calls, please.
Founded in 1900, the American Booksellers Association is a national not-for-profit trade organization that works to help independently owned bookstores grow and succeed. ABA’s core members are key participants in their communities' local economy and culture, and to assist them ABA creates relevant programs; provides education, information, business products, and services; and engages in public policy and industry advocacy. The Association actively supports and defends free speech and the First Amendment rights of all Americans,
The American Booksellers Association is committed to fostering a diverse staff. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation or identity, national origin, or disability status. For more information about ABA, visit BookWeb.org.