Kepler's Books & Magazines

Receiving & Shipping Manager

1010 El Camino Real #100, Menlo Park, CA, United States, 94025

Position: Full-Time

Compensation:  $17- $21 per hour based on qualifications and experience
Benefits: Paid Time Off, Profit Sharing Plan, Staff Discounts on books and merchandise sold at Kepler's
Employment type: Full or part-time hourly position with a commitment of at least 24 hours per week

Kepler’s Books in Menlo Park has an opening for a Receiving and Shipping Manager. We are looking for someone experienced and detail-oriented, with a passion for books and reading, to co-lead and co-manage our receiving and shipping operations in collaboration with an existing full-time Receiving and Shipping Manager.

This position offers the opportunity to fill a crucial role in the operations of a world-renowned bookstore and local cultural landmark.  This position reports to the Store Manager and works closely with the current Receiving and Shipping Manager and Buyers. 

Major job responsibilities will include:

  • Supervising a team receiving daily incoming shipments of books and merchandise, including doing hands-on receiving 

  • Supervising returns of unsold books to publishers, including doing hands-on returns

  • Ensuring accuracy and consistency in store inventory operations 

  • Helping buyers and store manager with inventory management to achieve healthy store metrics

  • Working collaboratively with another Receiving and Shipping Manager to ensure constant communication between the receiving and shipping team, Buyers, and store management

  • Collaborating with Store Manager to ensure there is sufficient capacity of trained staff available to handle store’s receiving and shipping needs

  • Supporting online/web order fulfillment and customer ship-outs

  • Ensuring the receiving room stays clean, organized, and functional at all times

  • Managing relationships and troubleshooting issues with book publishers, distributors, and carriers, relevant to this position and job responsibilities

  • Training and supporting new staff on back office operations

  • Generating and analyzing reports to support inventory management

  • Working on the retail bookstore floor as a bookseller to help customers find and purchase great books, share information about our programs and events, and contribute to daily store operations including event set up

  • Working on special store projects as requested by store management

  • Working nights and weekends as needed

Ideal candidates will have/ be:

  • Previous experience working in a bookstore or other shipping / receiving environment

  • Process oriented with a bias for tracking metrics/analytics

  • Agility in a fast-paced work environment

  • An obsession with details, and is a proactive problem-solver with loads of initiative

  • Comfortable performing repetitive tasks swiftly and accurately

  • Self-starting, and be able to work without much direction

  • Patience and grace in high-touch customer service situations

  • Exceptional critical thinking skills

  • Top-notch communication skills

  • Collaborative and comfortable working in a team-oriented environment

  • Able to lift boxes weighing up to 50 lbs on a regular basis

  • Experience with Microsoft Office and Google Suite, with a strong knowledge of Microsoft EXCEL

  • We use IBID-ie as a POS system, so experience with that is a plus

  • Strong reader who loves to share that knowledge and passion, and a familiarity with various genres and categories of books

Applications should include a resume and a cover letter. Please include answers to the following questions in the cover letter:

  • Tell us about a recent experience where you improved a work process and what results were achieved

  • Tell us why you will thrive working in a bookstore 

Incomplete applications will not be considered for an interview.

Email your resume to

About Kepler's Books & Magazines:

Kepler's, based in Menlo Park, California, has been the intellectual and cultural hub of the Silicon Valley community for over 60 years. Kepler's is known for its outstanding literary events, knowledgeable staff, broad selection of books and magazines, and deep ties to the community including local schools and non-profit organizations. Kepler's is a social enterprise with a mission, enshrined in our corporate articles and bylaws, to provide public education and cultural enrichment for our community. Kepler's is located next door to the popular Café Borrone and is conveniently accessible by Caltrain and public bus system.

Kepler's is the first bookselling institution in the US to pioneer an innovative hybrid business model that includes a community-financed bookstore, and a non-profit organization that produces a rich roster of literary events with leading intellectuals and writers. This new approach to creating sustainable bookstores has won numerous accolades and received wide coverage in the media including Stanford Social Innovation Review, Washington Post, and Publishers Weekly. In the last few years Kepler’s Literary Foundation has produced well attended premier events with Al Gore, Barbara Kingsolver, Margaret Atwood, Bill Nye, Michio Kaku, Temple Grandin, Jane Mayer, and Roxane Gay and many others.

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