Bookshop Santa Cruz

Sales Floor Manager

1520 Pacific Avenue, Santa Cruz, CA, United States, 95060

Position: Full-Time

Bookshop Santa Cruz, a large independent bookstore located in Downtown Santa Cruz for 54 years, is seeking a Floor Manager candidate to manage our supervisor and floor staff team of 15-20 booksellers under the direction of our General Manager. The position includes 16 “off floor” hours for scheduling and other managerial tasks, plus 24 hours working on the sales floor as a supervisor for each shift. This position is part of Bookshop's leadership team and is a key component to making Bookshop Santa Cruz a central part of the community.
Responsibilities include:

  • Providing leadership for the sales floor and on Bookshop's management team
  • Writing the permanent, weekly and daily schedule for the sales floor
  • Hiring, training and managing our team of supervisors and booksellers including creating professional development opportunities
  • Ensuring that the sales floor meets the diverse needs of our customers and staff
  • Scheduling, coordinating and actively supervising the work that needs to be done on each shift
  • Problem solving with staff and supervisors and upholding the policies of the store
  • Providing positive acknowledgement and constructive feedback to booksellers including conflict resolution  
  • Upholding COVID safety protocols for customers and floor staff
  • Coordination and communication with the General Manager and other departments, including payroll, on common tasks or issues
  • Customer service including cashiering, recommending books, providing information and other tasks as needed

  • Proven leadership skills including a minimum of 2 years of supervisorial or management of a customer service setting
  • Passion for books and knowledge of books a must
  • Integrity and professionalism in all aspects of work
  • Passionate about creating a strong team environment and sense of community
  • Committed to setting store goals and objectives and working to exceed those goals
  • Experience working with a diverse team
  • Organized, efficient and detail oriented
  • Excellent communication skills including conflict resolution
  • Proficiency with Google Docs and the Microsoft suite  
  • Minimum one year commitment to the job
Rate of Pay: $23.00/hour or commensurate with experience. Includes dental and vision insurance, PTO, 401K, life insurance and generous employee discounts.
Schedule: 5 days/week, 9:30am-6:00pm (current), Saturdays required. Full availability required for holiday season.
Candidates must be willing to work in a public facing job during COVID and follow all CDC/County Health COVID guidelines including social distancing and wearing a mask for the entire shift. Applicants need to be able to perform frequent, repetitive movements, handling books and other merchandise, and operating computer and cashier terminals during busy times of the day standing for most of each shift.  
Bookshop Santa Cruz staff is represented by the Communication Workers of America. This position is not in the bargaining unit.  
Bookshop Santa Cruz embraces diversity and equal opportunity in our workplace. We are committed to building a management team that represents a variety of backgrounds, perspectives, and skills.  
If interested, please send a cover letter and resume to Please include a short video of yourself recommending a book that you loved.

About Bookshop Santa Cruz:

Bookshop Santa Cruz is a large independent bookstore located in the heart of downtown Santa Cruz, California since 1966. Owned by the Coonerty family since 1973, Bookshop Santa Cruz is a multi-generational family business currently under the care of Casey Coonerty Protti who grew up in her parents' business. We take immense pride in being an independent bookstore, with the ability and desire to reflect the interests of local readers. We also hold strong ties to the community with original owner, Neal Coonerty, formerly serving as a Santa Cruz County Supervisor and son, Ryan Coonerty, currently serving in that position.

Bookshop Santa Cruz fills over 20,000 square feet with a wide selection of new, used, and sale books along with extensive magazine, cards, gifts, and toys sections. Bookshop is known for its comprehensive children’s and new release sections as well as strong sections in travel, politics, cooking, science, and fiction. With over 49,000 members in its Frequent Buyer Program, The Readers' Club, Bookshop has garnered loyal customers for over five decades and has been voted “Best Bookstore” in Santa Cruz County for more than 25 consecutive years.

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