"Everybody realizes that this is a business that is challenged, and
people are willing to try things. That's been a very pleasant surprise.
Also, some things don't make sense, such as physically returning books
all the time. We're packing and shipping books all the time. There has
to be a more efficient way."--George Jones, CEO of Borders Group, asked
about his biggest surprises since being named to his position a year
ago, in a long Q&A with the Wall Street Journal.
