'A Great Store'
"It's a great store, profitable, and extremely well run. Coming from the high-tech world, I have noticed a trend away from companies that don't offer customer service, toward those that do, and that is what a local bookstore offers. Several [of the bookstore's loyal customers] have come to me and started interviewing me."--Jeff Mayersohn, new president and co-owner of Harvard Book Store, Cambridge, Mass., as quoted by the Boston Globe.
