Northern Vermont University in Johnson and Lyndon is changing bookstore providers, replacing Follett with eCampus, which will be active in time for the summer 2022 semester for NVU. The physical bookstore on the Johnson campus will be closed.
Dean of administration Roy Brock said: "I think we were looking for a better solution across both campuses that really gave us the option to help both save money for the students, but to also integrate a better customer service system so that we can address issues and concerns in a faster manner. We had found there were some customer service and just general outreach issues we were having when students would have issues or faculty would have issues when they placed orders for books, and when they would come in, and finally our timelines. We just knew there was probably a better solution out there for us than the one we currently had."
In an e-mail sent to the entire campus, Brock wrote: "With this switch comes news that I know will be disappointing, the closure of the brick and mortar store on the Johnson campus. In its place will be NVU swag cabinets on both campuses where items can be scanned, paid for, and shipped. Additionally, a full-service 24/7 online bookstore will be launched."