"[The bookstore experience is about] discovery and a social space. You come out of it feeling good... You need to create lovely spaces. Bookstores have to be friendly. They have to be open. And if you have them beautifully presented, they're never going away... What really matters is we have physical stores, which are each a little bit different, have a real personality, and they're fun to be in."
--James Daunt, Barnes & Noble CEO, on CNBC's Squawk Box