Holiday Hum: Supply Chain Worries and Advice
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| Getting ready for the holidays at the Well-Read Moose in Coeur d'Alene, Idaho | |
For the past six years, starting with the pandemic, problems with the book supply chain during the holiday season have occurred regularly, with varying degrees of severity and with many causes. No wonder then that many booksellers have become nervous about being able to obtain the books they need when they need them during the holiday season--and this year there are additional factors stoking fears.
American Booksellers Association CEO Allison Hill outlined some of those factors for booksellers recently in Bookselling This Week: "As you all have already experienced, this final stretch of the year promises to be a challenging one for the supply chain. There are many reasons for this: difficulty hiring warehouse workers due to the labor shortage, ICE in communities, Amazon's relentless hiring machine; the closing of a major U.S. book component printer that many publishers depended on; the new Canadian tariffs (paper is harder and slower to source, extra steps at customs slow things down, timely reprints become impossible); shipping challenges and changes due to rising fuel prices caused by the U.S.-Iran war; and the first full season without Baker & Taylor, meaning Ingram will be carrying a full load of libraries and bookstores for the first time. This perfect storm will rival 2020's supply chain disruption."
The ABA is taking steps to help booksellers, she noted. Because ordering early and in large quantities can be challenging for stores' cash flow, the ABA is offering advice to booksellers with cash flow problems. The association has also launched "a campaign to get customers shopping early" and has "created a recipient card for you to offer your customers when their gift won't arrive in time." The ABA is also "pitching media stories throughout the season" and using social media to get the message out.
Hill remains optimistic, writing, "Despite these significant concerns and the planning and pivoting they will require, this can still be a great holiday season. You have one more day for shipping and shopping because Thanksgiving falls a day earlier and Christmas a day later. Hanukkah is December 4-12 this year, which is good timing for retail sales. In a tough economy, books can be an affordable gift. And most importantly, what you all have to offer is what people are hungry for right now--connection, gathering, tradition, meaning, community, customer service. This is the recipe for a great holiday season, and you all know this recipe by heart."
For its part, Ingram has been working hard to prepare for the holiday season. "We've spent the last year making investments in the entire network--in people, technology, processes, and warehouses, and those investments are coming to fruition now," Phil Ollila, Ingram Content Group's chief content officer, told Shelf Awareness. "Holiday seasons are rarely perfect, but we feel like we're in a great position for this year."
Those measures include responding to Baker & Taylor's collapse a year ago and the resulting surge at Ingram in library business by expanding the professional staff in library operations, which includes more salespeople, catalogers, library processing, etc. By contrast, in past years, especially last year when many libraries across the country turned to Ingram to replace B&T, "we used whatever labor we could to help keep up with the volume." This year's improved library operations "take the pressure" off Ingram's trade wholesaling operations.
The company recently opened print-on-demand operations in its Roseburg, Ore., distribution center, "bringing eight million additional titles west of the Rocky Mountains," Ollila said. Ingram now has national POD coverage, and its POD operations manage all book components, including covers, paper, etc. "The POD system is working the way it should, which is filling inventory if there happen to be out of stocks in other parts of the supply chain," he added.
And, several times, Ollila emphasized the importance of booksellers ordering early.
'A Fortress of Boxes in Our Cramped Office'
Booksellers contacted last week by Shelf Awareness report some problems already, leading them to order in higher quantities than at this time in past years. As Alsace Walentine of Tombolo Books, St. Petersburg, Fla., said, "We had already seen some unexpected delays in early fall and had heard from some of our publishers that reprints could easily take 4-6 weeks, if not longer, so we took advantage of many promotions from publishers (extra discount, delayed billing). We've been ordering some must-have books in carton quantities and have created a fortress of boxes in our cramped office."
Likewise, Hannah Harlow of the Bookshop of Beverly Farms, Beverly, Mass., has seen some of the reprints this fall "take a really long time to come back into print," she reported. The delays have been attributed to shortages at printers and long lines, which "seems legitimate and unfortunate." Harlow has been stocking up and is currently carrying "13% more inventory than I was a year ago at the same time. I don't love that." She described ordering big early as "taking wild stabs in the dark," and said she knows "I'm going to guess wrong in a few cases."
Harlow added that the store is buying in a "more title-specific way." Her team is "looking at our staff picks," and she is "asking our booksellers to think about what they're going to want to handsell as their favorite reads of the year." The staff is also tracking awards and seeing which titles are on multiple longlists.
John Cavalier of Cavalier House Books, with stores in Baton Rouge and Denham Springs, La., said he's expecting "a pretty good season" and that the store's "strategy is variety" so that "if we don't have X, we have Y and Z."
John Evans of Camino Books, Del Mar, Calif., said that since the pandemic, "shipping from the Big Five publishers has gotten slower" and "the incidents of damaged books have increased." He also complained of multiple, simultaneous shipments of just one book in a carton.
Noting that some publishers have warned about reprint and warehouse picking delays, Walentine at Tombolo said, "My plea to publishers is to give indie booksellers some information when bottlenecks are beginning so that we can take care of our customers. Bad news is manageable; no news is worse." --John Mutter and Alex Mutter








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