A New Chapter Opens in West Springfield, Mass.
A New Chapter bookstore has opened at 209 Elm St. in West Springfield, Mass. The Republican reported that when owner Scott Szaban "hung up his badge after a 20-year career with the Connecticut Department of Correction, the 52-year-old veteran officer began writing the next chapters of his life."
"I started working as an administrative assistant for an orthodontist," he said, but left dentistry to become his own boss as a bookseller.
Szaban recalled that he was an avid reader as a child: "I would read a book a day as a kid and still played outside. But in my downtime, I had my nose in a book." The habit continued into adulthood, when he began purchasing up to 15 books a week. "It can be an addiction," he said. "On my days off and in my spare time, I was going to bookstores and I finally said, 'I can do this. I can open my own store.' "
A New Chapter offers more than 3,000 books, including new releases. Although Szaban doesn't sell books online, he plans eventually to add a website. For now, he said he can special order titles from his suppliers in two days, adding: "What customers love is the individualized attention they're getting from me that they can't get in big box stores. They love the fact I'm a smaller store."
Szaban plans to host after-hours events like Bingo Night, which he began this month, with attendees getting a discount on purchases when the games end. So far, the response has been great. "I had to cut it off at 53 people. There were so many people that were interested, we're doing a second night on Feb. 11," he said.
He noted that business has been brisk thus far: "I see people on their phones trying to find out if a book is cheaper somewhere else. But in the end, they want to support local versus Amazon, even if they know they're paying a few dollars more."





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