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Bank Square Books |
Annie Philbrick, owner of Bank Square Books in Mystic, Conn., and Savoy Bookshop & Cafe in Westerly, R.I., reported that both stores have been doing curbside pick-up and shipping since the middle of March. They were able to open their doors toward the end of May and early June, with limited capacity and masks required for everyone.
All customers at both stores are given a plastic "hall pass" that helps staff members keep track of capacity. Bank Square Books has two doors onto Main Street, Philbrick noted, so customers come in through one and exit through the other, with the checkout counter located right by the exit door.
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Savoy Bookshop |
All seating has been removed from both stores and sections have been rearranged to give browsers more space. Plastic shields are in place at the registers. At Bank Square Books, Philbrick and her team rearranged the downstairs cash wraps to make the store more open and improve the flow of traffic. There are signs at each entrance with instructions, and a staff member is always on hand to greet incoming customers.
Noting that Mystic has been "packed with people" this summer, Philbrick said there have been occasional issues with customers not wanting to wear masks or follow social distancing guidelines, but "nothing major." Generally speaking, "people seem to understand they need to wear a mask and follow protocol."
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Savoy Bookshop |
On the subject of the protests against systemic racism and police brutality that began in late May, Philbrick said there were Black Lives Matter protests in both Mystic and Westerly. Philbrick noted that many staff members participated in the protests and both stores have had prominent BLM displays. She added that there have been a handful of racist incidents in Mystic over the summer, including one incident during which a Black woman was attacked while working at a local hotel. The community rallied around the woman, Philbrick said, and her store was one of several local businesses that sent her gifts in support and sympathy.
Last week, Philbrick and her team sent out a survey to customers of both stores, to get a sense of how well they are serving their customers' needs during the pandemic. Sales were up in both June and August, and website sales are roughly 10 times what they were in 2019. Virtual events are working, though some are much better than others for selling books. While she and her staff are taking things a week at a time, Philbrick continued, it feels like the store has entered a "quasi-normal" state.
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In Rehoboth Beach, Del., Browseabout Books was able to reopen to the public on June 1 at 60% capacity, reported managing partner Susan Kehoe. She and her team have made many changes, including widening aisles, removing extraneous fixtures from the sales floor and adding plastic shields to the registers and the information desk.
Browseabout follows a rigorous cleaning schedule and Kehoe also had the store professionally cleaned by a company that offers medical-grade disinfection treatments. The store also has a walk-up cafe window, which has been reopened for take-out.
Kehoe said her customers have been quite respectful of the store's policies, and it's definitely helped that both the state and city have mask mandates in place. The store has plenty of disposable masks on hand to give to customers who may have forgotten their own.
When asked whether the pandemic has altered her approach to ordering titles for the fall, Kehoe said she's been "quite conservative" with frontlist orders this year, but at the encouragement of some of her reps she's gone back and increased orders on specific titles. She's also cut back on buying seasonally specific books and merchandise, noting that she still has an "army" of stuffed bunnies in storage from being shut down during Easter.
The biggest pivot of the year, Kehoe said, was switching to online events. The store partners with the Lewes Library and the History Book Festival for digital events, and since May they've had three or four Zoom events each week. She added that Browseabout was lucky to be one of the handful of stores that Elin Hilderbrand visited in person for her recent book tour. --Alex Mutter